Privacy Policy

This Privacy Policy explains how Top Notch Chauffeured Services ("Top Notch", "we", "us") collects, uses, and protects information you provide when you use our website, request a quote, book a ride, or contact us.

Information we collect

• Contact details (name, phone number, email)
• Trip details you submit (pickup/drop-off, date/time, notes)
• Technical data (basic analytics, device/browser information, IP address)

How we use information

• Provide quotes, confirm reservations, and coordinate service
• Respond to requests and provide customer support
• Improve our website and service quality
• Protect against fraud, abuse, and security incidents

SMS and mobile information

If you opt in to receive SMS/MMS messages, we may send trip-related notifications, confirmations, and customer support messages.

• Message frequency varies. Message & data rates may apply.
• Reply STOP to opt out. Reply HELP for help.
• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
• All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For full SMS disclosures, see our SMS Policy.

Sharing of information

We may share information with trusted service providers who help us operate our business (for example, email delivery, hosting, analytics, or messaging platforms). These providers may process information only to perform services on our behalf and are not permitted to use it for their own marketing.

We may also disclose information if required by law, to protect rights and safety, or to prevent fraud.

Data retention

We retain information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your choices

• You can opt out of SMS at any time by replying STOP.
• You can request updates or deletion of your information by contacting us.

Contact

For privacy questions, call (213) 497-1234.